Autonomous enterprise architecture
I retrofit companies from human-run to fully autonomous.
Every process, interaction, and decision — CRM, ERP, operations, and governance — re-architected to run itself. Your people move from the treadmill to the strategy, while the business operates around the clock, governed and secure.
The altitude
Most enterprises are automating tasks. I architect the whole operation to run itself — processes, interactions, systems of record, and governance — and I ship it into production, not a demo.
Greg Unger · operating thesis · AI Chief Architect & Cloud Strategist
The problem worth solving
Your company still runs at human speed.
Work waits on inboxes, approvals, and handoffs. Teams swivel-chair data between CRM, ERP, and a dozen tools. Knowledge lives in people's heads, and every night the business sleeps while the backlog grows.
I retrofit that operation into an autonomous one — agents running the processes, handling the interactions, updating the systems of record, and enforcing the rules — so the company runs itself, and your people do the work only humans should.
What I make autonomous
Every layer of the operation
Not a chatbot bolted onto the side — a retrofit that reaches every corner of how the business runs, from the front office to the back.
Processes & Operations
End-to-end workflows — intake, routing, fulfillment, approvals — run by agents instead of queues and handoffs.
Interactions
Customer, employee, and partner conversations handled autonomously across chat, email, voice, and ticketing.
CRM, ERP & Systems of Record
Agents that read and write Salesforce, SAP, Dynamics, and your databases — the end of swivel-chair data entry.
Governance, Risk & Compliance
Policy, controls, audit trails, and human-in-the-loop guardrails built into every autonomous action.
Data, Reporting & Decisions
Live pipelines and decision agents that turn raw signals into answers and actions — automatically.
Finance & Back-Office
Invoicing, procurement, reconciliation, and reporting — the repetitive back office, autonomized.
The practice spans autonomy strategy & roadmaps, reference architectures, production builds, and open teaching through Unger University.
How I work
A retrofit path that de-risks autonomy
Autonomy without chaos — a staged path from today's manual operation to a governed, self-running one, automating one domain at a time.
Map
Inventory the processes, systems, decisions, and human handoffs that run the business today.
Design
Architect the autonomous target state — agents, integrations, data, and guardrails.
Integrate
Wire agents into your CRM, ERP, and workflows — automating one domain at a time.
Govern & scale
Oversight, controls, and humans on exceptions — then expand across the operation.
Why work with me
What makes the work different
Selected work
Systems I've architected
A portfolio of 20 production systems — the agents, platforms, and real-time intelligence that autonomous operations are built from. A few representative builds:
Enterprise AI copilots
Grounded, governed conversational agents that automate knowledge work across support, compliance, and proposals.
Autonomous orchestration
Multi-agent systems with retrieval guardrails that reason over enterprise data at scale.
Tri-cloud platforms
Portable, resilient architectures spanning AWS, Azure, and GCP — built for scale, cost, and continuity.
Real-time intelligence
Streaming telemetry, anomaly detection, and command dashboards for defense, infrastructure, and retail.
How I think
Insights & tools
I publish my thinking in the open — field-tested writing, research, and interactive tools that show the depth behind the work.
Articles
Source-backed deep dives on AI, cloud, security, and the future of engineering.
Field Reports
Long-form research on the forces reshaping technology and industry.
Minis
Sharp, fast reads — one idea, fully argued, in a few minutes.
Unger University
Technical learning with Knowledge Assessments for subject mastery and Exam Simulations for realistic certification rehearsal.
Meet Ava
A working AI agent — proof of my approach you can talk to right now.
On Medium
Essays on intelligence, engineering, and the future I'm building toward.
Who I build for
Built for demanding environments
From Fortune 500 enterprises to federal missions to fast-moving scale-ups — the common thread is stakes high enough that the architecture has to be right.
Verified expertise
Certified across the industry
Depth proven across all three major clouds and in security — the platforms enterprises actually run on.
Microsoft Azure
Architecture, AI, data, and security across the Azure platform.
Amazon Web Services
Solutions architecture, machine learning, and specialty domains.
Google Cloud & Security
Cloud architecture, data engineering, and information security.
Building toward the autonomous enterprise?
I'm always up for a substantive conversation with the leaders, architects, and teams pushing autonomy into production. Follow the work, or reach out and compare notes.